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Master lock 5441 smart key safe11/8/2023 I tried to contact Master Lock to obtain some support - well I can tell you after a week I've had no email response from Master Lock and when you call the UK number, you can only speak to an answering machine. At this point, I started to become concerned, of course we have spare keys, but no other mechanism to externally store them securely on my fathers property. Even with the 9V battery attached, NO CLICK, door wont open. What was actually happening was - Code was entered, light goes green, NO CLICK, door won't open. Normally, you enter your code, the circular button turns green, there's a 'click' noise which indicates the mechanism has unlocked and you can pull the door open. But when I arrived, the battery was not low, and the 9V battery I had to jump start the key safe made no difference, the key safe just did not want to open. ![]() Naturally, I thought the battery might be low so I head round with a 9V battery to place on the emergency terminals at the bottom of the key safe and open it with my primary code, and a new battery to replace the old one within the unit. However a couple of weeks ago (14th Aug 23), I received a phone call from the care staff, they could not gain access, the key safe was not opening. After installation, everything worked as intended, all the different services had their own number and all was good. We purchased this key safe for the sole purpose of storing a key which would allow care staff, emergency services, community nurses access to my fathers property - he has very poor mobility and it's not always possible for him to get to the door. The key safe was easy to install but somewhat a little tricky when trying to connect up to the phone app, eventually after many tires, we managed it and got the key safe working as intended. We purchased this key safe back in Sept 2022, the date today is Aug 2023. Just don't expect to put many keys in it though!!! Having said all this, on balance I think that the key safe has really good features and I feel that is very secure. iPhone) to open it is somewhat hit and miss! Some tines it does it straight away and other (annoying) times it takes forever and is really annoying! Although the operation of the safe is excellent when using the key pad to insert the correct code, I have to say that using a suitable phone (e.g. This needed a bit of key 'wiggle' to enable the door to close properly. They barely fitted into the safe with sufficient space to close the door without it fouling the keys. I needed for it to contain two normal sized keys (on a small key tag) and a small chub key (also on a small key tag). The other problem with the safe is it's capacity. ![]() threaded bolts, nuts and washers in order to make a secure job (please note that I was fixing to a door and not to masonry). I needed to additionally purchase four suitable 5mm. The enclosed screws are virtually useless and I would consider them insecure against any serious attempt to remove the safe by force. ![]() Not difficult but care needs to be taken to ensure that you drill the holes correctly and in line. To learn more about how and for what purposes Amazon uses personal information (such as Amazon Store order history), please visit our Privacy Notice.Ĭonsidering that this is a key safe, there is not much room for keys. You can change your choices at any time by visiting Cookie Preferences, as described in the Cookie Notice. Click ‘Customise Cookies’ to decline these cookies, make more detailed choices, or learn more. Third parties use cookies for their purposes of displaying and measuring personalised ads, generating audience insights, and developing and improving products. This includes using first- and third-party cookies, which store or access standard device information such as a unique identifier. If you agree, we’ll also use cookies to complement your shopping experience across the Amazon stores as described in our Cookie Notice. We also use these cookies to understand how customers use our services (for example, by measuring site visits) so we can make improvements. We use cookies and similar tools that are necessary to enable you to make purchases, to enhance your shopping experiences and to provide our services, as detailed in our Cookie Notice.
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